Aquila and Priscilla Guest House
Terms And Conditions
Times
Business Hours: 8H00 to 22H00 - Please arrange with us if you require access after-hours
Check-in time - Monday to Saturday: 14H00
Check-in time - Sunday: 16H00
Check-out time - Monday to Saturday: 10H00
Check-out time - Sunday: 9H00
Swimming Pool
The swimming pool is seasonal
The pool is covered with a safety net when not in use
Children under 12 must be accompanied by an adult/parent
Towels can be provided at an additional cost
Accommodation
Our rooms are not self-catering - food may not be prepared in rooms
Smoking in rooms are prohibited - please use demarcated smoking areas
Décor in the rooms may vary from images portrayed on the website
No visitors are allowed in the rooms
Accommodation is not transferable
No cash refunds will be considered
Children under 12 pays half price
Meals
Supper is served from at 19H00 (Mondays to Thursday) unless prior arrangements have been made
Breakfast is served at 07H00 unless prior arrangements have been made
Children under 12 are entitled to free breakfast
Lunch packs are available on request
Food is prepared in a facility that may contain the following allergens: Nuts, tree nuts, milk, egg, fish, shellfish, soy, seeds and red meat
Please let us know if you are allergic to certain foods
General
An external laundry service is available at an additional cost
Purified water is available in all taps
Safety signs must be adhered to all times
Room keys will not be handed to a third party, please collect the keys on arrival
Please check the room before leaving as we cannot be held responsible for lost or forgotten items
Pest control is done monthly by: PEST CONTROL SPECIALISTS
The insect and dust mite killers that we use contains the following active ingredients
Permethrin: 2.25g/l
Bioallethrin: 0.45 g/l (REG.NO: L6988 (Act No. 36 of 1947)
A Public Health Permit and a Certificate of Acceptability, both issued by Ekurhuleni Metropolitan Municipality is available on request
Please consult your host if you have any special needs
Deposit Policy
Unless otherwise stipulated, the following deposits apply:
More than 30 days prior to check in - 50% of the full invoice amount is payable as deposit
Up to 30 days prior to check in - 100% of the full invoice amount is payable as deposit
Special bookings - 50% of the full invoice amount is payable to secure your booking and the remainder to be paid 30 days prior to check-in
Cancellation Policy
Unless otherwise stipulated, the following cancellation conditions apply:
More than 7 days prior to check in - 50% of the full invoice amount will be charged as cancellation fee
Up to 7 days prior to check in -100% of the full invoice amount will be charged as cancellation fee
Peak Periods -100% of the full invoice amount will be charged irrespective of the date of the cancellation
No shows will be charged at 100% of the full accommodation fee
Early departures (i.e. checking out before the departure date) will be charged at 100% of the full invoice amount and no refunds will be given
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